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"Please make decisions and provide reasons for those decisions," she told a consultative dialogue meeting in Bhisho, in the Eastern Cape, her office said on a statement.
Madonsela said her office should be focusing more on complex investigations instead of issues that could be solved by the government.
The talk was part of her two-day visit to the province as part of a nation-wide dialogue which started in Pretoria last week, said her spokeswoman Kgalalelo Masibi.
Madonsela said many of the 20,000 complainants who approached her office last year had just been waiting for the government to make decisions.
During the meeting, people complained about taxes, the hitchhiking practices used as excuses for illegal taxis, other problematic taxi brands, problems around the provision for operation licences and traffic spot fines, Masibi said.
They also complained about RDP housing problems, chieftaincy disputes, disputes regarding elections in the wards, identity document issues, water cuts, deteriorating roads, rates and electricity, and social grants.
In response, Madonsela said: "From here we are going to analyse these complaints and identify relevant organs of state to whose attention we should bring these matters, by next week.
"Then we will continue with our systemic investigations, after which we will report on our findings and what should happen.
"There will be solutions for individuals and systemic solutions that should cover the whole community," she said.
